Encumbrance still outstanding on the GL
We have an issue showing up with an encumbrance.
Our AP dept created an OC for a check. The check was cut then cancelled and then voided.
Next the AP dept created another OC for a check request for the same amount, payable to the same, etc.
The old OC, check, is showing as outstanding on the GL
On the F43199 the amount is present and showing as outstanding.
What is the best way to clear the GL?
I appreciate any assistance. Thank you in advance.