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Permanent Change of Address in MOS across 11 impacted SN

edited Mar 21, 2017 5:00AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

Hi

- Customer has feedback stating after he updated the address change in MOS as a CUA, days or weeks after,

the address was reverted to its original address.

- When i 1st gather this, I don't recall seeing this happening so i ask customer to grant me CUA access.

- On Feb 28th, 2017, I was granted with CUA so I went ahead to update all the impacted SNs with the correct address

- Today March 10th, notice that all the 11 updated want back to its original state once again.

- The doc that i was asked to reference ie

1) Procedure for updating Hardware Asset Address in My Oracle Support (

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