Enterprise Service Automation (ESA) - PSFT (MOSC)

MOSC Banner

Approver Receives Duplicate Emails after Adding Expense Lines and Saving Changes

edited Mar 28, 2017 5:02AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 5 commentsAnswered

I am experiencing an issue in our test environment on 9.2 with travel on Image 20, PeopleTools 8.55. When an approver modifies an expense report by adding more than one new line to the report, and then clicking Save Changes button - the report leaves the worklist and returns, and at this time the approver receives duplicate email notifications (one for each new line added letting them know the report is now on their worklist awaiting approval).

Should the approver receive an email notification when using the Save Changes button?

They do not receive a duplicate email for each line when the report is originally submitted and it enters their worklist.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center