Teleservice - EBS (MOSC)

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grouping of task assignment notifications coming to Field Service Engineer for different tasks

edited Mar 28, 2017 5:00AM in Teleservice - EBS (MOSC) 3 commentsAnswered

Dear All,

Currently FSE gets task assignment notifications once any task assigned to them. It results in a bulk of notifications to any FSE.

Can we get grouping of these notifications? It means that any FSE will get only one task assignment notification saying 'Tasks A1,A2,A3....' are assigned to you.'

Our users assigns tasks through UWQ and they dont want multiple notifications for this.

Is it possible using any setup/profile etc.?

Thanks & Regards,

Gaurav Joshi.

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