Subledger Journal Entries not on Open Account Balances Listing

Hello,

I have setup the AR Open Account balance program and Accounting Class Assignments accordingly. Everything runs fine. EXCEPT when I enter a manual subledger journal entries in AR.  I was expecting to see these entries on the Open Account Listing too.  But so far, they do not.  And unless I'm reading this incorrectly, according to the documentation, they should...here's a quote:

The Open Account Balances listing displays the actual accounted amounts and does not include encumbrance or budgetary amounts in General Ledger. This report displays information that originates from subledger journal entries only. Journal entries created manually in General Ledger or created outside of Subledger Accounting are not included.