Install Base and Asset Tracking - EBS (MOSC)

MOSC Banner

Install date update in IB creating warranties

edited Apr 6, 2017 4:40PM in Install Base and Asset Tracking - EBS (MOSC) 9 commentsAnswered

Hi All,

A 'Repair and Return' repair order was created against a SN/instance. After receiving, repair and shipping, it created a fresh warranty line for the shipped item.

This is because of the install date has been updated with shipment date of the sales order. Hence it has created a warranty line for the SN.

This should not happen because, customer is providing warranty only for 1 year after it purchase. It has been installed at customer location 2 years back and it is not eligible for fresh warranty.

Can you please suggest how to stop updating install date when shipments like(Ship repaired) happen against an instance.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Install Base Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center