Install Base and Asset Tracking - EBS (MOSC)

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Installed Base Instance transfer questions

edited Apr 13, 2017 9:56PM in Install Base and Asset Tracking - EBS (MOSC) 5 commentsAnswered

Hi Team...

We need to transfer ownership of IB Instances from one party to another. Our scenario is that the instance is covered by two or more services in the same Service Contract.

When we transfer the ownership of the instance, the application creates one contract per Service Line. In our testing case, we have three service lines covering the instance and after the transfer, there are now three contracts, each for every service.

Is this normal behavior or is there a setup we should check to prevent that from happening and have a single contract with the three services?

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