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- CU has a unique CSI for his Exadata which is not under Platinum.

edited Apr 15, 2017 5:00AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

- CU has a unique CSI for his Exadata which is not under Platinum.

- He would like his apps vendor to open a support ticket and work directly with Oracle on this Exadata

- CU is unwilling to provide CSI access to this apps vendor as he would like Apps vendor to run with a new support ticket and not viewing the existing open ticket that they currently have.

- Will create a SI Group or perform a "Duplicate this Support Identifier" or Create a New Support Identifier help in this situation otherwise please advise if there is any other method?

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