Field Service - EBS (MOSC)

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Field Service Task assignment- Schedule start and End Date

edited Apr 18, 2017 5:00AM in Field Service - EBS (MOSC) 1 commentAnswered

Hello All,

I have a question related to field service task assignment and criteria to populate schedule dates.

For Example: Scenario

Contract Coverage is available on - Monday to Friday - 8:00 AM to 17:00

Sev4 has Respond by Days set to 3 days

Now a Sev4 SR is created on Friday at 17:30 and task planned end date stretches to 3rd day(Wednesday) according to coverage.

However technician which is setup in territory is assigned to 24X7 calendar having shift available on weekends.

Now my question is >  Does scheduler considers the contract coverage while scheduling the task?

or will it assign the task as per the resource availability irrespective of contract coverage?

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