Teleservice - EBS (MOSC)

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Regarding the Create SR form, my customer wants to prevent the SR severity being updated once the SR

edited Apr 18, 2017 5:01AM in Teleservice - EBS (MOSC) 1 commentAnswered

How do I prevent the user from updating the SR severity when the SR has a final status e.g Complete? If via Personalizations, please provide steps. Thxs

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