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Advisor Webcast on 18-May-17: Resolve Service Requests (SR) Faster Via The General Ledger SR Automat

edited May 12, 2017 11:03AM in General Ledger - EBS (MOSC) 1 comment

ADVISOR WEBCAST: Resolve Service Requests (SR) Faster Via The General Ledger

Schedule:

  • Thursday , May 18, 2017 08:00 AM (US Pacific Time)
  • Thursday , May 18, 2017 11:00 AM (US Eastern Time)
  • Thursday , May 18, 2017 05:00 PM (Central European Time)
  • Thursday , May 18, 2017 08:30 PM (India Standard Time)

Abstract:

This one-hour webcast is recommended for My Oracle Support users logging General Ledger Service Requests. The main focus is on enhancing your Support experience by making use of automated diagnostic features specific to General Ledger which enable product specialists to undertake an effective initial investigation and fast track Service Requests. 

Topics Include:

  • Introduction & flow overview
  • Using General Ledger Guided Resolutions
  • Automated Troubleshooting for General Ledger
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