Retail Predictive Application Server (MOSC)

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What does "Default" Escalation Level Picked means in SPO?

edited May 8, 2017 5:01AM in Retail Predictive Application Server (MOSC) 1 commentAnswered

Hi ,

In our SPO Set up we are facing a scenerio that, system is generating a "default profile" in  escalation level pickedup measure.

Can some one suggest in what conditions system assign a default escalation level?

Thanks

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