Siebel Business Process & Functionality (MOSC)

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Setting up Auto Escalation to the managers on the service request that was over due

edited May 22, 2017 12:51AM in Siebel Business Process & Functionality (MOSC) 20 commentsAnswered ✓

Hi,

I want to know how to monitor the Service Request End Time and the module that triggers an automated Escalation emails to the managers stating that the "Service Request(Service #) is over due".

Kindly assist me with adequate information for doing the same mentioned above.

Thank You,

Manoj.

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