Do you use iHelp in your application(s)?

Be sure to answer the poll about using iHelp: 

In this discussion thread, we want to know how our customers are implementing iHelp.   Do you use the out-of-the-box iHelp functionalities or do you write your own custom steps?

Could you please provide a 1-line summary about what steps you are trying to streamline through iHelp ( e.g., “How to create a service request”, or “How to change an account address”)?

Thank you,

Victoria

Siebel CRM Moderator