Depot Repair - EBS (MOSC)

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Service Order status not updated to 'SHIPPED' after shipping the logistic lines

edited Jun 1, 2017 5:02AM in Depot Repair - EBS (MOSC) 1 commentAnswered

We have a requirement to automatically update the Service Order status to 'SHIPPED' after the logistic line is shipped.

We have setup the profile option 'CSD: Default Service Order Status After Final Shipping' to 'SHIPPED' but after shipping the repair item the system is not updating the Service Order status to 'SHIPPED'

FYI:

1. This requirement is for repair and return service type

2. After receiving the unit, the system updates the Service Order status to 'RECEIVED' based on the profile option setup: CSD: Default Service Order Status After Receiving.

3. And after WIP job completion the system also updates the Service Order status to 'COMPLETE' based on the profile option value setup: CSD: Complete Work Service Order Status.

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