Payables and Cash Management - EBS (MOSC)

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Payment voided and unreconciled on bank statement

edited May 25, 2017 8:41AM in Payables and Cash Management - EBS (MOSC) 5 commentsAnswered ✓

Hi All

I have the following issue and require some assistance:

A supplier was paid and this entry went through the bank statement. The entry was then reconciled. The supplier then returned the monies and a receipt was captured for this and reconciled. User then unreconciled the original payment and also voided the payment! Now we sit with a line entry on the bank statement that we cannot reconcile.

The payment appears as part of a BACS batch payment.

How do we resolve this problem?

Regards

Cheryl

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