Enterprise Service Automation (ESA) - PSFT (MOSC)

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EX 9.2 Approvals through monotor approvals

edited Jun 2, 2017 12:20PM in Enterprise Service Automation (ESA) - PSFT (MOSC) 1 commentAnswered

Hi,

In 9.2 when an expense report is rerouted to a new approver through monitor approval page, the approver is notified for each line that is being rerouted.

For eg:

1.Create an expense report with 3 lines

2. Submit the claim for approval (let the first level of approval be with direct supervisor)

3. Navigate to Enterprise component and Monitor approval

4. Select the approval process as "ERApproval" and search for the above claim.

5. Click on the report id to open the detailed approval screen

6. In the Approver drop down select the approver name and in the Reassign To field select the new approver.

7. Upon reassigning, the new approver is getting 3 email notification (as the expense is having 3 lines)

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