Teleservice - EBS (MOSC)

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File Check Result: Not all required files have been uploaded.

edited May 26, 2017 1:22PM in Teleservice - EBS (MOSC) 1 commentAnswered ✓

I seem to be stuck in a loop on an SR. I keep uploading the debug log and the SR automated support keeps asking for the debug log. The SR message is "

Please provide the following file(s):

1. CRM_FND Debug Log:  

Please provide the FND Debug log file output file.  Instructions explaining how to generate this output are provided in point 3 of  Note 1907992.1"

I do that and it comes back with the same message. Is there a certain file name support is looking for?

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