Payables and Cash Management - EBS (MOSC)

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Rejected Invoice Does Not Always Include Comments in Approval History

edited Aug 18, 2017 5:05AM in Payables and Cash Management - EBS (MOSC) 3 commentsAnswered

We have a user that reports that when an invoice is rejected the comment is not always captured.  The Payables group has to see the comment and its usually there, but not always.  It causes a lot of extra work when it's not there.  They must be doing something different on the ones that are missing the comments but we don't know what.  Are there any known scenarios where the comment would not be captured?

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