Hyperion Financial Management (HFM) (MOSC)

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HFM 11.1.2.4 Classic metadata management - losing Custom 4 and 5 hierarchies after extracting

edited Jul 6, 2017 8:46AM in Hyperion Financial Management (HFM) (MOSC) 10 commentsAnswered

We have submitted a ticket but since I am impatient and have had success within the community before, I thought I would ask if anyone else has had issues recently.  The situation is this:  we have an on-prem HFM 11.1.2.4 classic application > loaded metadata just like the countless times before > metadata needs updated > extracted most recent metadata from the application > pulled up the extracted file in the Windows client > all members in C4 and C5 dimensions are orphans > hierarchies have been deleted.

We have had multiple admin users extract the metadata and see if it was isolated to a single user - unfortunately, it is persistent.

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