Enterprise Service Automation (ESA) - PSFT (MOSC)

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How to have NEM process not select a transaction when expense report is reassigned manually by the u

edited Jul 20, 2017 5:01AM in Enterprise Service Automation (ESA) - PSFT (MOSC) 1 commentAnswered

Hi,

I have set up escalation process NEM to pick up any expense reports that sits in a Pre-pay Auditor's queue for more than an hour. However, when a user Pre-Pay auditor reassigns a report to another user through the Reassign Approval Work page, it still gets picked up by the NEM process which reassigns the report again as per the Approval setup. We don't want the escalation process to select any report if that is reassigned already through that page in PeopleSoft. Any idea how to achieve this?

Current Setup-

1. Employee enters expense report.

2. Report is routed to Pre-Pay Auditor as per the Approval setup( custom).

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