Channel Revenue Management - EBS (MOSC)

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Adjustment Claim on RMA

in Channel Revenue Management - EBS (MOSC) Question

HI All,

Currently we are facing an issue with Adjustment Claim on RMA.

The Original order has been booked with amount of 1000.Then RMA Order was created on Order with 1000 and restocking fee is supposed to be in negative but it went to Positive with Ordered qty selected as -1.HEnce total amount on RMA became 800.

Now as it is wrongly charged, we want to make an adjustment and added line as restocking fee  which is again negative.The ar invoice generated got stuck in interface with error like 'Document amount cannot be negative .Check the transaction type'.

Can anybody tell us how to make an adjustment on RMA

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