Teleservice - EBS (MOSC)

MOSC Banner

How can I get territories to populate the Task Assignee on the Service Requests form?

edited Jul 12, 2017 6:46PM in Teleservice - EBS (MOSC) 3 commentsAnswered

Hi,

This question pertains to assigning Service Requests / Tasks in the Field Service module.

I am setting up Territories to assign the Service Request owner, Task owner and the Task Assignee fields. I am able to get the territories to assign the Service Request Owner and the Task owner fields, but I am not able to get the Task Assignee field to be populated by the Territories setup. It does seem to auto populate from the profile option 'Service: Default Task Assignee on the Service Request Tasks tab'. I want this to be assigned via Territories. Is this possible? I have looked at several MOS documents and all of them seem to pertain to

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center