Teleservice - EBS (MOSC)

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R12.1.3 Service - Hi, Navigating to the Contact Centre>Install Base(Tab)>Query Results(SubTab) I can

edited Feb 17, 2018 4:03AM in Teleservice - EBS (MOSC) 5 commentsAnswered

Release 12.1.3 - Service/Teleservice/Contact Center (Forms Version)

Hi, Navigating to the Contact Centre>Install Base(Tab)>Query Results(SubTab) I can see the details for an IB item that has been returned for repair. However, the <Current_Location> value is NULL. Is this expected functionality? If I look at this item via in the IB Resps in HTML I can see the location as being that of the Depot Repair warehouse/inventory. I have seen previous questions regarding similar behaviour in the SR where the physical IB Location is different to the Bill To/Ship To location. (This IB Item is in for depot repair and thus still belongs to the customer whilst it

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