Install Base and Asset Tracking - EBS (MOSC)

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Entering Installation Details on RMA line with multiple quantity

edited Jul 28, 2017 5:00AM in Install Base and Asset Tracking - EBS (MOSC) 1 commentAnswered

Hello Community Experts,

Need some guidance on a scenario:

I want to return an item (for repair) and I create an RMA Line with quantity = 3 (receiving same item; Qty = 3). Then I go and manually receive the items and select the 3 Serial Numbers and now I have all the 3 serial number/instances in stock (The Item flag is set to "Serial Number = At Receipt" so I would expect it to create 3 IB instances with 3 serial numbers)

After I'm done receiving the items via Inventory responsibility, the RMA line with Qty = 3 is in returned/closed status. Because of this - "RMA Receipt" errors are piling up in Install Base.

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