Teleservice - EBS (MOSC)

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Can we add custom fields on find SR form

edited Oct 11, 2017 11:25PM in Teleservice - EBS (MOSC) 6 commentsAnswered

Hi Team,

We would like to add custom field on find service request form. Is it possible to add a customer field on find service request form and search incidents based on the value entered on the custom field.

We enter a value 'XXXXXX' on the custom field while creating a service request. Can we search incident through the value entered on the custom field, please suggest.

Thanks,

Raghu.

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