Retail Point-of-Service Solutions (MOSC)

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Xstore - Problem printing receipt

edited Sep 26, 2017 5:01AM in Retail Point-of-Service Solutions (MOSC) 7 commentsAnswered

Hi all. We're having a problem with Xstore v15.0.1.

At some point (we don't know why), a regular sale transaction in Xstore is not printing any receipts.

Checking the logs, we're seeing this error:

1-WARN           2017-07-31 11:28:38,828     CAUGHT EXCEPTION :: dtv.hardware.posprinting.AbstractPrintStation.printImpl(AbstractPrintStation.java:726) [PosPrintThread-1]

jpos.JposException: The printer is either not attached, off or offline.

at com.tpg.javapos.jpos.services.posprinter.POSPrinterService.handleOutstandingRequest(POSPrinterService.java:8106)

at com.tpg.javapos.jpos.services.posprinter.POSPrinterService.handlePrintNormalTransaction(POSPrinterService.java:6471)

at com.tpg.javapos.jpos.services.posprinter.POSPrinterService.printBufferedTransData(POSPrinterService.java:6401)

at com.tpg.javapos.jpos.services.posprinter.POSPrinterService.transactionPrint(POSPrinterService.java:6351)

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