error to checkin intradoc.common.ServiceException: !csCheckInUnableToInitiateRefinery

Hi we have a  wcc 12c  ,  when i do checkin  show the error

!csUserEventMessage,weblogic,10.8.0.142:4443!$ intradoc.common.ServiceException: !csCheckInUnableToInitiateRefinery,DOC-15050563!$IOException

services/3 08.03 23:04:08.220 IdcServer-1199 *ScriptStack CHECKIN_NEW_SUB

services/3 08.03 23:04:08.220 IdcServer-1199 3:doScriptableAction,dDocName=3:doSubService,dDocName=CHECKIN_NEW_SUB,dDocName=3:docRefinery,dID=25734520,dDocName=DOC-15050563

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2259)

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.Service.buildServiceException(Service.java:2432)

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.Service.createServiceExceptionEx(Service.java:2426)

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.Service.createServiceException(Service.java:2421)

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.DocServiceHandler.addFileToFileStore(DocServiceHandler.java:4005)

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.DocServiceHandler.addFile(DocServiceHandler.java:3925)

services/3 08.03 23:04:08.220 IdcServer-1199         at intradoc.server.DocServiceHandler.addReleasedWebFileDirect(DocServiceHandler.java:565)