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What are the Severity levels, its definitions and response time for databases under Premier support

Aug 9, 2017 6:47AM edited Aug 25, 2017 5:00AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

What are the Severity levels, its definitions and response time for databases under Premier support.

In documents lot of other information given , so asking exclusive for ORacle database and GoldenGate only under Standard Premier support

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