Siebel Business Process & Functionality (MOSC)

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Unable to Sync Product from BRM to Siebel

edited Sep 14, 2017 8:13AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered

Hi All,

I am facing a problem in Re-Syncing a product from BRM to Siebel, AIA is our middleware.

It is happening with only one product and all other products are syncing properly. Following options we have tried so far:

1) Rename the Product in Siebel and Resync - In this case it still makes the same product back to new one in Siebel rather than creating a new entry.

2) Made a copy of original product and old name the original one > Resync - In this case it throws error saying multiple instances of product found in Siebel.

<summary>Multiple matches found for instance of integration component 'SWI Internal Product VOD' using search specification '[Name] = "Product 1"' in the business component 'SWI Internal Product VOD', based on user key 'V77 Wizard-Generated User Key:5'.(SBL-EAI-04390)</summary>

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