Unable to release Quantity billed exceeds quantity accepted hold.
Hi, Payables GURU
Please help us in this issue
We have an invoice has the hold Quantity billed exceeds quantity accepted.
According to this R12: Payables Holds Explained - Why They are Applied and How to Remove Them (Doc ID 782398.1) it mentions that you can release this hold manual Although we removed the template we put it in the tab named Matching in Payables options we unable to release it manually.
Thanks to check the attached screen shot.
George