Why are RMAs hitting the wrong account?
Hello, hope you can assist with the following inquiry:
We have some RMAs charged to COGSs accounts and others to Deferred COGS account. Is this because the Sales Order lines that they are offsetting had a COGS recognition?
For the ones still in the deferred COGS account, the Sales Order lines at RA distribution level (RA_CUST_TRX_LINE_GL_DIST_ALL) have a COGS_REQUEST_ID.
Does this mean a COGS recognition process ran but for some reason it is not being recognized?
This is for R12 and we don't have accounting rules.
Thanks in advance and regards!