Payables and Cash Management - EBS (MOSC)

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APINV Escalated approver duplicates are not removed with parallel approval

edited Sep 19, 2017 5:00AM in Payables and Cash Management - EBS (MOSC) 1 commentAnswered

Dear all,

we are on 12.1.3. We use parallel approval in APINV (first respond wins is assigned on action type level). We set timeout in APINV WF and have following issue:

1. Approver A, B and C got notification for approval in parallel. All 3 approvers have same supervisor assigned D.

In 3 days reminder notification is sent to A,B and C. In 3 days they do not respond and approval is escalated to their supervisor BUT 3 times. So Approver D gets 3 same notifications for approval.

How can I remove duplicate surrogate approvers?

Thanks,

Alla

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