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EPM 11.1.2.4.006 Planning Stuck Thread error

edited Sep 29, 2017 5:03AM in Hyperion Planning (MOSC) 12 commentsAnswered

Hello,

I am noticing that my planning service is having issues of STUCK Threads and I have to restart the service to release it. I am seeing below info into the Planning Log. Anyone suggest the solution to resolve this error?

####<Sep 15, 2017 4:31:37 AM CDT> <Notice> <Diagnostics> <HDWAPPT1> <Planning0> <[ACTIVE] ExecuteThread: '10' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1505467897286> <BEA-320068> <Watch 'StuckThread' with severity 'Notice' on server 'Planning0' has triggered at Sep 15, 2017 4:31:37 AM CDT. Notification details:

WatchRuleType: Log

WatchRule: (SEVERITY = 'Error') AND ((MSGID = 'WL-000337') OR (MSGID = 'BEA-000337'))

WatchData: DATE = Sep 15, 2017 4:31:37 AM CDT SERVER = Planning0 MESSAGE = [STUCK] ExecuteThread: '20' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "2,471" seconds working on the request "Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 2471040 ms

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