Teleservice - EBS (MOSC)

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How to remove a task template mapping

edited Feb 9, 2018 12:46AM in Teleservice - EBS (MOSC) 2 commentsAnswered

I have been trying to disable to task template mapping however it gives an error message " There is already an active or planned task template mapping for the criteria you have selected."

Instance: 12.2.6

Responsibility : Service

Navigation: Service> Setup> Mapping> Task Template Mapping

Please advice on below.

1. How to disable a mapping.

2. We have more than 800 mapping , to reach the desired one i have to scroll down which is very time consuming , is there a way to directly search a mapping?

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