Teleservice - EBS (MOSC)

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Prevent auto creation of task from task templates dynamically

edited Dec 13, 2017 9:53PM in Teleservice - EBS (MOSC) 2 commentsAnswered

Hello,

We are using task template mapping to create tasks automatically. There is a business requirement to prevent task creation from templates based on certain customer-item criteria. Is there a way to accomplish this?

I want to know if there is any parameter available via form personalization that can be leveraged to stop auto task creation if certain criteria is fulfilled.

Note: We want to use the same SR Type. Task template mapping has been defined for this SR Type & Product.

We are on eBS version R12.2.6.

Thanks & Regards

Sourabh

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