Unified Communications Suite (MOSC)

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Convergence 3 and attachment problem

edited Nov 9, 2017 11:20AM in Unified Communications Suite (MOSC) 9 commentsAnswered ✓

Hi,

I recently noticed a problem with the attachment on Convergence 3:

  • I cannot see the attachment link in the email preview.
  • I also cannot open the email by doubleclinking on it.

I disabled our custom Theme to ensure this is not the problem.

Then I found the following:

   If the user disable (uncheck) this following preference under Mail->General:

       - Compose Email: Compose messages using Rich Text

   ... then it works fine.

With "Compose messges using Rich Text" disabled, I can send and see the attachment link without any problems.

I can also open the email by doubleclicking on it.

I should be able to see the attachment link or open the email even if it's written in RTF, no?

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