Partial Void Payment- Net pay adjustment DBA

Hello, we've set up a net pay adjustment dba and aai according to: E1: 07/75A/75Z/77: Creating a Partial Voided Payment (Doc ID 637428.1). However, the accounting side of our department is telling us that they cannot balance the bank account because of one of our transactions where we did this. When we paid the employee the partial payment they were owed using the net pay adjustment DBA the journal entry created was to our cash bank account, debit and credit both for a net effect on the GL of zero. Can anyone provide any insight as to why they think they're out of balance? Is there something in the check reconciliation process they need to do too? They already tried to manually