Maint. Mgment SR Notes URL to SS Component

So here’s my question:

1. An employee enters a Service Request. Lisa (in Facilities) enters a note to send to the requester and creates the work order.
2. The employee goes into My Service Requests and enters an additional note which goes to Lisa. The note has the text but also a URL to the My Service Requests page to view the note. Of course, Lisa does not have access to the other employee’s My Service Request page so receives a page error. Lisa can view the SR notes either through the Service Request Inbox or the Agent Service Request pages.