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Can't see SRs in Support tab

edited Nov 27, 2017 4:00AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

Thanks in advance to anyone who can help.

I can't find what's wrong with this user's configuration.

His "Current View" is identical to mine, everything

selected is the same.  And mine works.  Why would he

not be able to see the SRs in the same View that I

have? He isn't missing any Role, Entitlement or

account that he'd need, but I could have missed

something.  He can see the view, but no SRs

appear.

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