Using the My Oracle Support Portal (MOSC)

MOSC Banner

Why can’t I create a MOS ticket in Chrome?

edited Feb 6, 2018 10:09AM in Using the My Oracle Support Portal (MOSC) 3 commentsAnswered ✓

I am failing to create a new SR within My Oracle Support. While using the Product “PeopleSoft Enterprise PT PeopleTools”, Version “8.55”, and Language “English”, I am given no drop-down for the required fields Operating System/Version and Problem Type. I am using Chrome since it typically works better for me at support.oracle.com than Firefox or Internet Explorer.

I attempted a workaround of selecting the inappropriate Product “PeopleSoft Enterprise CS Student Administration”, but I ran into the same issue. I will now attempt additional browsers, but is there currently a bug (like missing data)? Is there a recommended workaround? An ETA?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center