ORA-27302: failure occurred at: SlfFopen1

Hello,

I'm running Oracle 12.1.0.2.0 on win 2012 System. I want to generate trace file from the controlfile, but it throws an error :

cmd> sqlplus / as sysdba

SQL> ALTER DATABASE BACKUP CONTROLFILE TO TRACE AS 'C:\Users\sapservicexxx\AppData\Local\T

emp\SM_8588751000507882990';

ALTER DATABASE BACKUP CONTROLFILE TO TRACE AS 'C:\Users\sapservicexxx\AppData\Local\Temp\S

M_8588751000507882990'

*

ERROR at line 1:

ORA-01278: error creating file

'C:\USERS\SAPSERVICEKP1\APPDATA\LOCAL\TEMP\SM_8588751000507882990'

ORA-27300: OS system dependent operation:open failed failed with status: 13

ORA-27301: OS failure message: The data is invalid.

ORA-27302: failure occurred at: SlfFopen1

thanks for your help