Hyperion Financial Close Management (FCM) (MOSC)

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Unable to login workspace with an error "Authenticating user"

edited Feb 7, 2018 6:10AM in Hyperion Financial Close Management (FCM) (MOSC) 6 commentsAnswered

We are using Hyperion ARM 11.1.2.3.501 and yesterday we faced an issue and received an error message "Authenticating user" once we entered the password. The issue got resolved once we restarted the services, but we would like to analyse the root cause  for the issue. Below are the additional information

-At the point of fail we have observed that planning serer got restarted and the foundation server wasn't. so did this cause the issue?

Fyi..below are the logs from foundation server.

<04-Dec-2017 07:56:29 o'clock GMT> <Error> <WebLogicServer> <CSHYPWEBS01> <FoundationServices0> <[STANDBY] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1512374189487> <BEA-000337> <[STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "604" seconds working on the request "Workmanager: weblogic.kernel.Default, Version: 0, Scheduled=false, Started=true, Started time: 604775 ms

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