IP 16.9 : Configuring Recipient Group
Hello All,
I have a simple requirement of creating a new recipient group for end customers.
In our business case, we have the activity id , email address of the end customers stored in a custom table CX_EMAIL_ENDCUSTOMER
| Row Id | Parent Activity Id | Customer Email Id |
|---|---|---|
| 1-XX1 | 1-ABC | test@test.com |
| 1-XX2 | 1-ABC | abc@test.com |
What the above table shows is that when a customer test is sending an email to siebel, we capture the email inbound activity and parallely we store all the address of that email, i.e from To, CC into this custom table
Parent Activity Id is the email inbound activity which got created as part of the transaction.
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