Customer Relationship Management - PSFT (MOSC)

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Feeback - Make Fluid My Cases (ESS) predefined search configurable

edited Feb 26, 2018 11:50PM in Customer Relationship Management - PSFT (MOSC) 4 comments

For the HR HelpDesk module.  The FLUID My Cases page in Employee Self Service has a predefined search of "All My Open Cases' defaulted via PeopleCode   We want to change the default to 'All My Cases' and imagine our disappointment that this is not configurable.  Please enable the ability to control this default via configuration rather than customization.

Best place to configure (consistent with other pages):  Set Up CRM > Product Related > Call Center > Self-Service Configuration > Predefined Search Attributes

Here are the details of the PeopleCode where it is controlled today:

Page Activate for RC_CASE_SS_SRCH_FL

RC_SS_CASE_WRK.RC_DEFINED_SRCH.Value

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