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Teleservice - EBS (MOSC)

iSupport: Need option to save SR in 'Draft' status

Dec 21, 2017 8:45AM edited Dec 22, 2017 3:29AM in Teleservice - EBS (MOSC) 4 commentsAnswered ✓

While creating an SR through iSupport, is there any option to save the SR in a 'Draft' status?

This would enable the users to save work in progress SRs, and then later come back and submit them.

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