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Depot Repair - EBS (MOSC)

Repair Order Creation Failing with Installed Base doesn't allow ACTIVE_START_DATE to be changed

Jan 8, 2018 2:01PM edited Feb 5, 2018 4:04AM in Depot Repair - EBS (MOSC) 8 commentsAnswered

Hello All,

We are trying to create repair order for serial which has been previous repair in the system.

When we try to create repair order we ended up in error - Installed Base doesn't allow ACTIVE_START_DATE to be changed.

On checking, association for service provider was end dated in CSI_I_PARTIES table for the instance/serial.

We can able to create repair order after adding same association to the install base and create repair order for it.

Please let me know why association service provider got end dated for it, when it was initially repair and shipped back to customer.

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