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How are element balances updated when using Retro-pay by Element?
We process some of our variable payment elements using retro-pay by element and have found that the balances set up for the master element are not being generated when the element is created in a previous period and paid in the current period (retro).
If the master element is processed in the current period the balances fare updated correctly.
Example:
Overtime 10 hours entered in period 09 2017/2018
Retro Overtime paid 10 hours in period 10 2017/2018
Overtime Hours ASG_PTD has not been increased by 10 hours
Overtime 5 hours entered in period 10 2017/2018
Overtime 5 hours paid in period 10 2017/2018
Overtime Hours ASG_PTD has been increased by 5 hours