Install, Upgrades & Change Mgmt - JDE1 (MOSC)

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JDE HTML Server- Security Server Connection Failure (Web Products)

edited Feb 5, 2018 4:01AM in Install, Upgrades & Change Mgmt - JDE1 (MOSC) 5 commentsAnswered

I see server manager alerts sometimes that look like this-

You are receiving this message because a monitored event has occurred.  Details of the event are shown below.

Monitor: Proactive

  Event Type: Security Server Connection Failure (Web Products) Event Time: 1/25/18 8:28 AM Managed Instance:

When I check the HTML instance log for the time, its says-

25 Jan 2018 08:28:27,853[SEVERE][JAS]Security System Failure. Please see Security Server logs for details

25 Jan 2018 08:28:27,853[MANDATORY][JAS]User is not Authenticated.

25 Jan 2018 08:28:27,853[SEVERE][JAS]Exception occured in the JDESignon.jdeSignon() :BuildUserSession Failed. java.lang.NullPointerException

So, I test the instance, everything is fine, i am able to login fine, no complaints from the users.

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