Payables and Cash Management - EBS (MOSC)

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Payables Open Interface error when using banking details for non-primary account owner

edited Apr 2, 2018 8:57PM in Payables and Cash Management - EBS (MOSC) 5 commentsAnswered

On 12.2.5, we are trying to use the payables open interface to load invoices for a supplier who has EFT banking details set up.  Normally this works fine, but in 2 cases upon import we received the error "ACH Bank Information Details Not Setup for the Supplier."  In both of these cases, banking details were set up, but the suppliers being used were not the primary account owners.

Banking details as seen on VENDOR B

VENDOR A - Account owner (primary box is checked)

VENDOR B - Account owner (primary box is NOT checked)

Payables open interface, payee name is VENDOR B.

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